How do I close my account?
To close your account, submit a closure request via online banking or at any of our physical offices. Outstanding dues must be cleared before closure is approved.
Do you provide account upgrade options?
Yes. You may upgrade from a basic account to a premium or business-tier account anytime. Contact our support team for eligibility and benefits.
Are there any hidden fees?
No. We are fully transparent about our fee structure. All fees are disclosed in the account terms and on our website before account opening.
What currencies do you support?
We support accounts and transactions in the following major currencies: USD (United States Dollar) EUR (Euro) GBP (British Pound Sterling) TRY (Turkish Lira) AED, CAD, JPY, and others upon request
How can I access my account statements?
You can view, download, and print your eStatements via online or mobile banking. Monthly statements are sent to your registered email address.
Can I transfer money internationally from my account?
Yes. All account types support international wire transfers in multiple currencies. Transfer fees and timeframes depend on the destination and amount.
How secure is your banking system?
Access Bank Offshore employs military-grade encryption, two-factor authentication (2FA), and fraud monitoring systems to ensure your accounts are safe and your data is protected at all times.
What banking platforms are available to clients?
We provide access to: Online Banking Portal Mobile Banking App (iOS & Android) 24/7 Customer Support SMS and Email Alerts
Do you offer joint accounts?
Yes. We support joint accounts with two or more account holders. All account holders must provide identification and sign the account mandate.
Can I open multiple accounts?
Yes, clients may open multiple accounts, including personal and business accounts, or accounts in different currencies depending on their needs.
